At Lavincci, Your enquiry is important to us so for fast response please call on 0452 626 691, if we are busy at the time and not able to answer your call please leave an sms and we’ll respond back at earliest convenience. You may also reach us via email at info@lavincci.com.au  for all general enquires or sales@lavincci.com.au for all sales enquires.

At Lavincci we have listed our prices on www.lavincci.com.au as accurate to the best of our knowledge. However, in the unlikely event of an incorrectly priced item, Lavincci has the right to decline the sale of the item at the inaccurate value and complete order with the accurate price.

At Lavincci  customer service is our number 1 key also being fair and the happiness of our customers is very important to us, so with any of our items, if you see another the same style and fabrics used at another store we will match the price for you if the price is reasonable not below cost price putting us at risk. But this DOES NOT include shops like ebay, gumtree, wish, aliexpress or any other services like these and has to be located in Australia. Also you will have to send email of the ad you found with relevant information to research and that store have to still have stock items selling for that price.

www.lavincci.com.au reserves the right to make changes to this terms and condition at any time without notice.

After placing your order you will receive an email confirming the details of your purchase. This email confirmation does not comprise a contract. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Lavincci. In addition, Lavincci  reserves the right to decline or cancel any such orders. If a cancelled purchase has already been charged to the customers’ credit card, Lavincci will issue a refund to the customer of the same amount within 7 business days. Lavincci reserves the right to modify the information on this site and the services and products described there in anytime without notice. Lavincci reserves the right to proceed with verification processing of a transaction in question prior to sending an order – this verification process will entail required specific information confirming the authorised access to this account. Lavincci does not request personal information or details of a person’s identity or bank account details. Should this verification be failed or customers not comply with this verification process, Lavincci reserves the right to cancel and refund this order and the customer may be at risk from eligibility to shop at www.lavincci.com.au in future.

We currently accept Visa, MasterCard debit and credit card payments all via PayPal for your safety but please note that this doesn’t mean you have to have a paypal account, on the payment page you will see the option to pay by card without signing into paypal.

If you are having difficulty checking out, please contact us via phone or email www.lavincci.com.au and we will be more than happy to assist you.

All prices are shown and charged in Australian Dollars (AUD). Please refer to your most reliable currency exchange rate source to find the conversion rate of your currency.

At Lavincci, store credits do not have an expiration date. Store credits will be issued via email and in the form of a code. Your store credit can be used for all products on the website and can be used over several transactions till your credit balance is finished.

Please note that In the event of an ‘Invalid’ or ‘Faulty’ order, you will be reimbursed with a store credit or an exchange once the item is returned and accessed, (please follow our return policy). If you exchange with an item of higher cost please note that you will have to pay the remaining balance.

At Lavincci, we understand how it feels to pay for your item and then also high postage costs, that’s why we provide you with:

FREE SHIPPING to Australia wide on purchases over $150.00 (or) only a flat rate of $25.00 on purchases below.

$30 FLATE RATE SHIPPING to all international countries (or)

FREE SHIPPING on all orders over $400 to any country.

We use DHL, TNT and Australia Post which are worldwide services. International deliveries can take 2-14 business days to arrive and domestic deliveries 1 – 5 business days. Please note sometimes delays of delivery may occur that is out of our control so we ask you be abit patient if this is to happen. In the event that an attempted delivery was made which you were not home at the time, you will be required to collect your item at your local post office. Customers will be responsible for any customs or import charges, Delivery time excludes customs clearance delays for your country.

In the event that you have failed to collect your package from your Post Office (upon awaiting collection) or you entered an incorrect address when making your purchase please note that this will result in the courier returning your package back to us! In order for your package to be redispatched to you, there will be a redispatch fee. Redispatch fees may vary depending on your location. In the event that your package is deemed lost by the courier we will endeavour to investigate any such packages on your behalf and will do everything in our best efforts to resolve any such circumstances. Lavincci is not responsible for stolen or delayed packages by the courier.

Once your order has been dispatched from our office, you will receive an email with your tracking details to track your parcel with DHL or Australia Post – click here to track. A signature upon delivery is required so if you are not home at the time of delivery you will be left a collection card and your parcel will be taken to your local post office – all collection details will be specified on the collection card. Alternatively with your tracking number if you know you will not be home at the estimated time of delivery you can make a request to drop off at neighbours and they sign on your behalf or you can arrange another day for delivery.

If you have not received your order within 14 business days of making your order please email us at sales@lavincci.com.au with your full name and order number and we will look into your delivery immediately.

Please note: www.lavincci.com.au reserves the right to change the postage charges without notice.