The happiness and satisfaction of our customers is everything to us and @ Lavincci we strive to ensure that you are completely satisfied with your online purchase so if you receive any merchandise that you are unhappy with, simply return to us within 7 days, in the condition that you received it and we will happily exchange. You can choose any items you want to exchange with and you will only have to pay the difference. The shipping of your exchanged items should be covered by you, we will discuss with you the remaining balance to be paid at the time of communication.
Please not sales items are not exchangeable or refundable, only on exceptional cases where sale merchandise has manufacture faults and item is returned within 7 days of receiving package.
Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact and Item(s) must be in the original packaging which must be in original condition. Also To ensure we offer the best quality product to all customers please observe that any items returned with makeup marks, no hygiene stickers or removed tags will be rejected.
If your item matches all of these conditions, you can request a return by emailing us.